{"id":102267,"date":"2022-09-22T16:21:08","date_gmt":"2022-09-22T14:21:08","guid":{"rendered":"https:\/\/neu.sidispinnt.ch\/?page_id=102267"},"modified":"2022-11-29T16:33:04","modified_gmt":"2022-11-29T15:33:04","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/sidispinnt.ch\/?page_id=102267&lang=en","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1627900356501   hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1627900356504\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1563877747979  hongo_responsive_1563877747985\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-1 hongo-section-heading hongo_font_1663857455344\">Orders<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-1\"><\/div><div id=\"accordion-style-1-1\" class=\"panel-group accordion-style-1 accordion-style-1-1\"><div class=\"panel\"><div class=\"panel-heading active-accordion\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-1\" href=\"#accordion-one-link-1\"><div class=\"panel-title hongo_font_1669736003796 alt-font\">Can I also order via email or phone?<span class=\"pull-right\"><i class=\"ti-arrow-circle-up\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-1\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>In order to facilitate administration, we would be pleased if orders are placed exclusively via the online shop. If you have any questions, please contact us by e-mail. Support by telephone is not offered.<\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-1\" href=\"#accordion-one-link-2\"><div class=\"panel-title hongo_font_1669736003796 alt-font\">Can an order be returned?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-2\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If the goods are not to your liking or are damaged, they can be returned to Sidispinnt within 14 days. It is essential to contact Sidispinnt beforehand to clarify the refund and return.<\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-1\" href=\"#accordion-one-link-3\"><div class=\"panel-title hongo_font_1669736003796 alt-font\">Why is shipping only once a week?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-3\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>As we have a main job in addition to Sidispinnt, and due to the current situation, it is unfortunately not possible for us to ship more frequently.<br \/>\nThe orders always leave the house on Wendnesday at around 9.00 am. To make sure that the desired order is sent along, it should therefore be placed before the deadline.<\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-1\" href=\"#accordion-one-link-4\"><div class=\"panel-title hongo_font_1669736003796 alt-font\">How do I keep track of the status of my order?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-4\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>In the profile under \"Orders\", you can view your own order history and its status at any time.<br \/>\nUnfortunately, orders from the old online shop are no longer available because they could not be transferred.<br \/>\nIn addition, when the status changes to \"Sent\", an e-mail is sent to the e-mail address stored.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1563876455456  hongo_responsive_1563876455461\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-2 hongo-section-heading hongo_font_1663857447134\">Material<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-2\"><\/div><div id=\"accordion-style-1-2\" class=\"panel-group accordion-style-1 accordion-style-1-2\"><div class=\"panel\"><div class=\"panel-heading active-accordion\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-2\" href=\"#accordion-one-link-5\"><div class=\"panel-title hongo_font_1663857434969 alt-font\">Is there a possibility of mulesing with the Merino products?<span class=\"pull-right\"><i class=\"ti-arrow-circle-up\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-5\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>We make sure that we do not stock Merino whose sheep have been exposed to mulesing. This is clarified with the distributor before purchasing. We also make sure that our merino wool does not come from Australia to minimise the risk.<br \/>\nUnfortunately, we cannot currently provide any certificates or a 100% guarantee.<\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-2\" href=\"#accordion-one-link-6\"><div class=\"panel-title hongo_font_1663857434969 alt-font\">What colors are used to dye the yarns?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-6\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Our own dyes are mainly produced on the basis of acid dyes. These are not vegetable dyes, but pigments that are bound to the proteins of the fibres with the help of acid. Through the heat and acid, the fibre absorbs the colour.<br \/>\nOversaturation of the fibre can cause initial \"bleeding\" in hand dyeing. <\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-2\" href=\"#accordion-one-link-7\"><div class=\"panel-title hongo_font_1663857434969 alt-font\">What can I do to prevent discolouration after knitting?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-7\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Hand dyeing can generally bleed during the first few washes and thus discolour knits of great contrast. We recommend washing strong and dark colours warm with a little wool detergent before knitting with a light yarn.<br \/>\nRubbing and strong fluctuations in water temperature should be avoided, otherwise felting may occur.<\/p>\n<\/div><\/div><\/div><div class=\"panel\"><div class=\"panel-heading\"><a data-toggle=\"collapse\" data-parent=\"#accordion-style-1-2\" href=\"#accordion-one-link-8\"><div class=\"panel-title hongo_font_1663857434969 alt-font\">Why can't all colors always be ordered?<span class=\"pull-right\"><i class=\"ti-arrow-circle-down\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-8\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Unfortunately, our time for hand dyeing is limited. Therefore, only those colors are available in the shop that are effectively already dyed in stock.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"OrdersCan I also order via email or phone?In order to facilitate administration, we would be pleased if orders are placed exclusively via the online shop. If you have any questions, please contact us by e-mail. Support by telephone is not offered. Can an order be returned?If the goods are not to your liking or are damaged, they can be returned to Sidispinnt within 14 days. It is essential to contact Sidispinnt beforehand to clarify the refund and return. Why is shipping only once a week?As we have a main job in addition to Sidispinnt, and due to the current situation, it is unfortunately not possible for us to ship more frequently. The orders always leave the house on Wendnesday at around 9.00 am. To make sure that the desired order is sent along, it should therefore be placed before the deadline. How do I keep track of the status of my order?In the profile under \"Orders\", you can view your own order history and its status at any time. Unfortunately, orders from the old online shop are no longer available because they could not be transferred. In addition, when the status changes to \"Sent\", an e-mail is sent to the...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-102267","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/pages\/102267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=102267"}],"version-history":[{"count":5,"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/pages\/102267\/revisions"}],"predecessor-version":[{"id":106914,"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=\/wp\/v2\/pages\/102267\/revisions\/106914"}],"wp:attachment":[{"href":"https:\/\/sidispinnt.ch\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=102267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}