Privacy policy

We collect information about you during the ordering process in our shop. What we collect and store As you visit our website, we record: Viewed products: This is where we show you products that you have recently viewed. Location, IP address and browser type: we use this for purposes such as estimating taxes and shipping costs. Shipping address: We will ask you to provide this, for example, to determine shipping costs before you place an order and to send you the order. We also use cookies to track the contents of your shopping cart while you are visiting our website. When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address and phone number, credit card/payment details, and optional account information such as username and password. We use this information for the following purposes: Send you information about your account and order Responding to your enquiries, including refunds and complaints Processing payment transactions and preventing fraud Set up your account for our shop Comply with any legal obligations, such as calculating taxes Improving our shop offers Sending you marketing messages when you want to receive them When you create an account with us, we store your name, address, email address and telephone number. This information is used to fill in payment information for future orders. We usually store information about you for as long as we need and are required to store it for the purpose for which it was collected and used. For example, we store order information for 10 years for tax and billing purposes. This includes your name, email address and billing and shipping address. We also store comments or reviews if you choose to leave them.

Members of our team have access to the information you provide. For example, both administrators and shop managers can access the following: Order information such as products purchased, time of purchase, and shipping address; and Customer information such as your name, email address, and billing and shipping information. Our team members have access to this information to process orders, make refunds and assist you.

We share information with third parties that help us provide our orders and services to you. For example

Mailchimp
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

We accept payments with PayPal. During the payment process, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be shared, such as total purchase price and payment information. Here you can view the PayPal privacy policy.

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